Owner FAQs

Answers to our most commonly asked questions

  • Are you licensed?

    Yes, we are licensed. We are also members of NARPM (National Association of Residential Property Managers, San Antonio Board of Realtors and Texas Association of Realtors.
  • What type of properties do you manage?

    We specialize in Single-Family homes, Duplexes & Town Homes.
  • Can you put the rent money directly into my account?

    Absolutely! Automatic Clearing House or ACH as they are typically referred to are our preferred method of payment. No waiting on checks to cut or any chances of check lost in transit.
  • How and when do I get my payments?

    Your rental proceeds will be paid to you via an ACH (Automatic Clearing House) payment directly into your bank account no later than the 10th of each month. Your tenant’s rent is due on the 1st of each month and, per Texas law, we are required to provide a minimum of a one day grace period. Rent is technically not considered late until Midnight of the 3rd. If the beginning of the month falls on a weekend or Holiday in which our office is closed, it will delay our processing of rents until the next business day.
  • What is done to qualify a renter for my property upon receipt of an application?

    We review the applicant’s FICO Score, their full credit history, verify rental payment history, how they cared for former properties, verify employment duration and income as well as eviction history and criminal background.

    Our screening service allows us to quickly fill vacancies with the best possible applicants. The goal with our rigorous screening process and strict rental criteria is to weed out potential issues leaving us with the best renter for you!

  • How long of a lease do you sign?

    A typical lease is usually for twelve months however if you prefer a longer lease term just let us know! If we have your preference for a longer lease upfront, we can advertise accordingly.
  • Do I get to see the lease or sign it?

    As soon we have an executed lease agreement you will receive a copy. As your Property Manager you leave the signing to us! We use a standard lease which is promulgated by Texas Association Of Realtors and an example can be reviewed here .
  • How much security deposit do you charge the tenant?

    We charge a security deposit equivalent to the rental amount plus $25. This is fairly standard for our area’s market.
  • Who holds the tenant security deposit?

    We will collect and hold the security deposit and pet deposit in a trust account. This is in accordance with Texas Real Estate Commission’s guidelines.
  • How does Hallmark Residential Property Management ensure that my property is up to Texas Property Code Standards? Why is that so important?

    Chapter 92 of Texas Property Code addresses residential tenancies and can updated every two years when Texas Legislature meets. Property Managers and landlords are responsible for understanding and complying by this state code which consists of 9 subchapters and about 96 sections governing items from required security devices (i.e. rekeying, locks, door viewers or “peep holes”), Smoke Alarms & Fire Extinguishers, Occupancy Limits, Security Deposits and tenant’s Rights to Vacate.

    At Hallmark Residential Property Management we do understand and fully comply with Texas Property Code (and local ordinances) which reduces risks homeowners could potentially face.

    Many times, if a home has never been a rental with a professional management company, it is not going to be up to code. Homeowners living in the homes they own do not have to comply with Texas Property Code until it becomes a rental, that is!

    Upon your departure from the home and after a tenant’s departure as well, we use only one vendor to assists us with Subchapter D. (Security Devices) of Texas Property Code compliance and that vendor is Mr. Rekey. Mr.Rekey has a strong reputation in our industry for their knowledge and expertise. Once we have a signed lease and prior to your tenant’s move in date we will send Mr. Rekey to not only rekey the property but to review and install anything necessary for your property to be up to code. Mr. Rekey’s invoice for their services will include an itemized list of anything that needed to be added to your property. Chances are there will be many additions to prepare for the first tenant however each tenancy thereafter should only need a rekey, smoke alarm battery change or other updates in property code.

    It is all so important for the safety of your tenant, mitigating liability for you, the homeowner and if that isn't enough, it is the law!

  • How soon can you start managing my property?

    We are excited to announce that we are accepting properties and can start serving you as soon as you need.
  • Do you sell real estate too?

    Yes, we have a knowledgeable sales team dedicated to assist in your real estate needs
  • Who gets the late fee?

    Late rent is not something that we take lightly therefor we work exhaustively to collect. The collection efforts are time consuming for our staff and therefor we receive the late fees.